In getting to know you as a person, your care plan will outline your likes and dislikes, the hygiene or beauty products you want to use and what – and who – you feel most comfortable with. Particular tasks, such as cutting nails, shaving and diabetic foot care, will always be outlined in your support plan with specific instructions for your caregiver.

Each caregiver is expertly trained to provide personal care in a way that is discreet and respectful of your personal boundaries. They undertake extensive training where they learn the importance of enabling your dignity and independence at all times.

Even though carers are trained to provide all aspects of personal care, there may be some things you’d prefer to do for yourself. A good carer will always give you space when you want it and encourage your independence wherever they can.

Care is available up to 24 hours a day, 7 days a week, including the option for live-in help. We will work closely with you and your family to determine the best care schedule to meet your needs

Your caregivers are part of a larger team of dedicated care professionals who all play an important role in delivering the best client experience possible.  Your client services manager helps coordinate your care schedule and serves as the primary contact for any questions you may have.